Ordering Information







PRICE QUOTES

Quotes may be obtained through any SUN sales representative showroom.
SUN reserves the right to correct prices quoted prior to the time the order is acknowledged.
Prices in the price list are subject to change without notice and are subject to correction as a result of possible errors or omissions.
All quotes are F.O.B. Los Angeles, California.
Storage, crating, in-transit insurance, handling and shipping changes, local delivery, uncrating and installation are the costumer's responsibility and entail additional costs.


ORDERS

Upon receipt of 50% deposit, all orders are forwarded to the Order Entry department, where quotes are verified. An Order Confirmation is issued from the Los Angeles production office to confirm order specifications.
For all standard orders, the costumer is asked to review order details documented in the Order Acknowledgment. For all highly customized orders, an Order Acknowledgment will be sent to the costumer, along with a drawing for approval. These documents must be signed and sent back to the Los Angeles office, fax 213.627.7281, email: customerservice@sunfurnituredesign.com.
Orders will be manufactured per specifications in the Order Acknowledgment. It is imperative that you read the specifications and agree to the specifications in the Order  Acknowledgment.
SUN must be notified immediately if there is any error or omission in the Order  Acknowledgment so that necessary corrections can be made before production begins. Production should be assumed to begin seven business days after the Order  Acknowledgment date or possibly sooner if the customer has requested rush or expedited service.


LEAD TIME

All Order  Acknowledgment will contain an Order Number for your reference and an approximate delivery date.

All lead times shown on an Order  Acknowledgment are best estimates only. A due date will be established upon receipt of all pending items such as:

    1. Signed drawing for approval (for highly customized products)
    2. Signed finish sample approval form and return of sample if applicable.
    3. Custom-ordered fabric and trim at SUN upholstery department
    4. Special fabric application instructions, such as railroading

A schedule Confirmation Notice will be sent to confirm an actual due date after receipt of all pending items. All ship dates quoted are F.O.B. Los Angeles.
Freight for Los Angeles to final destination is additional in both cost and time beyond approximate delivery date.


FINAL PAYMENT

A request for balance due invoice will be issued when furniture is near to completion.
SUN will only release merchandise when in receipt of full payment.
Interest will be charged for balance payments that remain unpaid after 15 days following product completion.


DELIVERY AND DESIGNER'S RESPONSIBILITY

Please note that in accordance with our Terms and Conditions of Sale, SUN is not the shipper of finished product. Customers are responsible for shipping costs and for making shipping arrangements. Upon customer request, SUN can suggest a carrier that ships into the desired area and will provide estimated charges. However, the choice of shipper, the nature of packaging and crating required by that shipper and any insurance for shipment are all the consumer's responsibility.

All SUN products go through in-process inspections, as well as an extensive final inspection prior to shipment. At the time of pickup by the customer's designated freight forwarder, each piece is unwrapped and inspected by the carrier and signed off "in good condition" by the carrier's representative before Sun releases the piece of shipment. After that point, the customer and the shipper are responsible for any damage to the piece upon delivery.

Unless special expedited service is requested, SUN estimates average shipping time to most areas of the United States is approximately 10 to 14 working days. If a receiving warehouse is specified, merchandise will be released to the warehouse. The warehouse will then be responsible to contact the customer or the designated party. On the day of delivery, the customer or other designated party is responsible to be at the job site. If inside or in-place delivery is specified, the freight forwarder will call at least 24 hours prior to estimated delivery time, so that the designer can inform their client.

It is the designer's responsibility to verify sufficient access into the residence/building. The freight forwarder must be made aware of any unusual circumstances. Special accommodations may incur additional charges. Merchandise must be properly examined and signed for "in good condition" before delivery driver leaves. In event of damage, or other conditions, the designer must note comments on delivery receipt. If there are any damages to furniture -concealed or otherwise- contact freight forwarder immediately. Please keep all original cartons and wrappings. Send a copy of the freight damage report to SUN, Freight Department, customerservice@sunfurnituredesign.com.
Please note that Sun is not a warehouse facility. Please make prompt shipping arrangements upon notification that furniture order is completed. According to Sun Terms and Conditions of Sale, product will be moved to a third party storage facility 45 days after product completion. Any related storage cost are the customer's responsibility.

Please direct all other inquiries to SUN Customer Service, Los Angeles office, at 213.627.7271 for prompt handling.


RETURNS

No merchandise may be returned to Sun without Sun's prior written consent. At the time the return is approved, a Sun Customer Service Representative will prepare and send a Return Authorization from to the customer. This signed authorization form must accompany the returned product for proper identification upon receipt at Sun factory. Unauthorized returns will not be accepted and will be a returned freight collect to the shipper. If product is returned for determination of authorization and if the return is deemed unauthorized, the customer will be responsible for all freight charges as well as a handling fee of 5% to 20%.


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